1-4pm
(Registration begins at 12:30pm)
Location: Library of Michigan, 702 West Kalamazoo, Lansing, MI 48915
* Special Note About Parking: Please allow extra time for parking in the State Lot, as attendees will need to pay and enter through the gate.
About This Training:
The seminar focuses on preventing victimization in community settings. The Community / Lone Worker who cannot often be seen or heard by others, who work independently in the community, or in remote or isolated locations without direct contact with co-workers or supervisors.
The “Lone Worker” includes, but is not limited to:
- Healthcare workers, social workers, public health nurses, aid workers, ministers
- Utility workers, construction workers, real estate agents, building inspectors, truck drivers
- Traveling sales personnel
- Public employee code enforcers, inspectors, temporary agency workers
- Delivery drivers, individuals in public areas (e.g., homes, malls, stores, sidewalks, elevators, garages)
- Retail, gas station attendants, convenience store personnel, food outlet employees
1. Risks of Victimization in Field/Work Settings
- Field/Home Setting Environment Risks
- Risks in Community Settings
- Potential Perpetrators – Customers, Clients, Gangs, Citizens, Criminals
- Disgruntled Individuals
- Behavioral Indicators of Aggressive Individuals
2. Situational Awareness and Victim Avoidance
- Did You See It Coming? Avoiding Complacency
- The “Fight, Flight, or Freeze” Reactions
- Paradigm Shift: Seeing the World Differently
- Non-Verbal and Verbal Pre-Attack Indicators
- Reactionary “Gaps” – Protecting Your Personal Space
- Assault/Robbery Considerations
3. Developing a Survival Mentality
- Scanning Your Environment for Threats/“Anomalies”
- Color Codes of Awareness
- Looking for and Assessing Threats
- Contingency Planning for Dangerous Situations
- Taking Action
4. Verbal Diffusion and De-Escalation Techniques
- 10 Seconds to Safety
- Active Listening and De-Escalation Strategies
- The ABCs of Verbal Diffusion
5. Safely Exiting At-Risk Field Situations
- Creating “Exit Excuses"
- Using Agency and Law Enforcement Resources
The training includes discussions and videos of incidents to illustrate crime situations, conflict resolution strategies, and personal safety counter-measures.